1. How can I contact you?

You can contact us by sending an email to heyhomeofficial@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.

3. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, it takes about 1-3 weeks for your order to be delivered. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, there may be some restrictions on certain products depending on your location. Please check the product page for more information.

6. Can I track my order?

Yes, you can track your order by using the tracking number provided in the shipping confirmation email. Please allow 2-5 business days for the tracking information to be updated.

7. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. 

8. Are your products high quality?

Yes, we strive to provide high-quality products to our customers. We carefully select our suppliers and conduct quality checks to ensure that our products meet our standards. Customer satisfaction is our top priority.

9. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. This is because we work with multiple suppliers and the order is processed immediately to ensure timely delivery. We apologize for any inconvenience this may cause.

10. How do I return an item?

To initiate a return, please contact us at heyhomeofficial@gmail.com within 30 days of receiving your item. Our customer support team will guide you through the return process and provide you with the necessary instructions. Please refer to our refund policy for more details.